Skip to Content

Privacy Policy

ZTAGROUP

Company Registration Number: BE 0751 532 343

Legal Notice

ZTAGROUP

Company Registration number: 0751.532.343

Registration office: ACERTA / Groenenborgerlaan 16, 2610 Antwerpen-Wilrijk

Contact - +32 (0) 4 924 694 13 / info@ztagroup.eu

1000 Brussels, BELGIUM - BTW / TAV BE 0751.532.343

Bank Account Nr. IBAN: BE72 7320 5796 3716


Privacy statement

This privacy statement applies to ZTAGROUP, a company incorporated and existing under the laws of Belgium and registered in the legal entities register (KBO) under number 0751.532.343, which control and make use of personal data in the framework of its business operations.

ZTAGROUP reserves the right to modify or amend this privacy statement at any time and for any reason. The revised privacy statement shall apply from the date of the publication of the revised privacy statement on ZTAGROUP’ internet site www.ztagroup.eu  

Collection of personal data: Purpose

In its Business, ZTAGROUP collects and processes Personal Data for various purposes:

  • Contacting and entering into Business relations with (potential) customers which may be companies or individual, as well as handling their requests in an efficient manner;
  • Direct marketing to (potential) customers.
  • Interacting with and complying with government or competent authority requirements ;
  • Researching and developing business relations with service providers or other third party business partners;

Collection of personal data: legal basis

ZTAGROUP’ legal basis for collecting and processing Personal Data depends on the purpose of collection and hence are: (i) legitimate interest in order to ensure the Business interactions with customers, suppliers or other third party Business partners, as well as with investors and to manage ZTAGROUP’ assets (ii) execution of a contract with customers, suppliers, other third party Business partners and employees, (iii) fulfilling its legal obligations in various fields, legal requirements of social security and employment law.

Call recording

ZTAGROUP records both incoming and outgoing telephone calls for the following purposes:

  • Review and improve our services;
  • Train, develop and manage staff;
  • Protect staff and customers from fraudulent or criminal activity;

Calls will be stored in both full audio formats along with a full text transcription of the conversation.

If you object to this, you will need to end the call when you are told that calls are being recorded.

Not all calls are recorded, and some calls may only be partially recorded under the following conditions:

  • Call recording will be paused while payment details are discussed to ensure ZTAGROUP never retain financial data;
  • There’s a technical fault with the telephony system or operator equipment;
  • A call handler is using equipment which does not permit calls to be suspended or recorded;

How will call recording data be used?

Quality monitoring:

  • Call recording provides a more detailed and accurate record of our business activities resulting in a better understanding of our clients' and staff experiences. This allows ZTAGROUP management to improve its services for customers, employees and third parties.

Training and development:

  • Reviewing and analyzing a sample number of relevant calls allows managers to identify and enhance staff training requirements.

Complaints and disputes:

  • Most calls are successfully resolved, however, in the rare event of a complaint or dispute, a call recording may provide additional information to help ZTAGROUP investigate and resolve the issue in a timely manner.

Employee safety and wellbeing:

  • A call record may become a vital piece of evidence in the event of any threats being made to the organization or an individual, or in dealing with employment-related matters.

How your information is shared:

ZTAGROUP may share information in certain circumstances, whereby your call recording data may form part of your record or provide additional information to our trusted third parties, for example when we need to:

  • Plan and manage our services.
  • Check that the services being provided meet the customers’ needs and business policies

Call recordings may also be shared internally with relevant team members, managers, trusted third parties and senior management requiring access to the data in the performance of their roles.

How long do we keep your call recording data for?

Call recording data will be retained for up to 90 days from the date of creation; however, any post processing or analytical data may be stored for up to 10 Years.

Can I request a copy of my call record?

Call recordings may have been destroyed in accordance with the ZTAGROUP’ retention policy. If the recording is still available, you can request a copy of your conversation by contacting the ZTAGROUP via the info@ztagroup.eu 

This information will be provided to you in accordance with the terms of the General Data Protection Regulation (GDPR) legislation.

Retention & deletion of personal data

The Personal Data is kept for a term as is needed based on the purpose for which such Personal Data is collected. 

Disclosure of personal data to third parties

ZTAGROUP will never share the Personal Data with third parties for secondary or unrelated purposes unless otherwise disclosed at the point of collection.

ZTAGROUP may share Personal Data with third parties where required for achieving the above purposes.

This may include transfers outside the European Economic Area, including in countries that may not offer the same level of data protection as in the European Economic Area. ZTAGROUP has taken and will continue to take appropriate safeguards so that Personal Data remain subject to appropriate level of protection in accordance with applicable data protection law for the purposes identified above. These include implementing the EU Model Clauses, requiring third parties to have appropriate protection in place, firewalls, passwords, etc.

Where appropriate, Personal Data may be disclosed to law enforcement, regulatory or other government agencies, or third parties where necessary or desirable to comply with legal or regulatory obligations or requests or for the purposes identified above.

Access to personal data

ZTAGROUP is dedicated to providing access to persons who wish to review the Personal Data, ZTAGROUP processes about them and / or correct any inaccuracies it may contain. A simple request to info@ztagroup.eu suffices for this.

Your rights as a data subject

The GDPR and its implementing legislation give you several rights to manage your Personal Data. These rights are:

  • The right to access the Personal Data which ZTAGROUP holds about you.
  • The right to request that this Personal Data be corrected, limited or deleted,
  • The right to object to the processing of the Personal Data.
  • Personal data that you have transmitted to ZTAGROUP, can be requested in readable format

If you are of the opinion that ZTAGROUP has not properly treated your Personal Data, you also have the right to launch a complaint. ZTAGROUP lead Data Protection Authority is the Belgian Data protection Authority (be), whom you can contact in such case. You have also the right to lodge a complaint with your local data protection supervisory authority at any time.

The easiest way to exercise your rights is to send a simple mail, specifying your request to info@ztagroup.eu

ZTAGROUP highly values your privacy and would kindly request that for any questions or concerns you have on the use of your Personal Data, you contact us first via the above email address.

Information security

Children's privacy protection

ZTAGROUP understands the importance of protecting children’s privacy in the interactive online world as well as in the real world. It is not ZTAGROUP’ policy to intentionally collect or maintain Personal Data about anyone under the age of 13. Nevertheless, for some of ZTAGROUP’ products (clothing, baby diapers and care products), it may be required that ZTAGROUP receives certain Personal Data of children (photo’s, name, date of birth of infants). To receive such Personal Data, and for any usage thereof, the explicit consent of the parent or guardian is requested.

Limitation of liability

ZTAGROUP takes all reasonable measures to ensure confidentiality of the Personal Data it collects. If you communicate with ZTAGROUP through the websites or via mail, you should be aware that transmission of Personal Data via the Internet or email is never without risk. To the fullest extent permitted by law, you agree, therefore, that any possible direct or indirect damage that you might suffer following an illegal or wrongful use of his or her Personal Data by third parties who do not have authorization to do so, can never be allocated to nor recovered from ZTAGROUP.

Contact details

Questions, feedback, concerns regarding this privacy statement can be addressed via info@ztagroup.eu

Cookies Policy

This website uses cookies. This policy provides information on why we use cookies and how you can manage them.

What is a cookie?

A “cookie” is a file of a limited size, which generally consists of letters and numbers and is sent by an Internet server to the browser’s cookie file, located on your computer hard drive (or another device connected to the Internet, such as a smartphone or tablet) when you view this website.

A cookie generally includes the name of the website that it comes from, its lifecycle (the time period for which it remains on your device) and a value, which is generally a randomly generated unique number.

Two types of cookies may be used: temporary cookies and permanent cookies. Temporary cookies are automatically deleted at the end of your browsing session. Permanent cookies remain on your device for longer, for duration of time that is specific to each cookie and remain valid until their expiry date (unless they are deleted by the user beforehand).

Cookies may be used by web servers to identify and monitor users as they browse the various pages of a website and to identify users who return to their website.

The cookies do not contain information that allow you to be personally identified but some personal information about you, which is stored by ZTAGROUP, may be related to the information stored in the cookies and obtained from them.  

Why does this website use cookies?

Many of the cookies from this website carry out essential functions or services that you have requested or allow us to ensure security. ZTAGROUP and its service suppliers may use cookies to gather aggregate data in order to ensure the proper management of its website and improve browsing on its website. We can use these devices to monitor information on our systems and identify the categories of visitors according to elements such as the IP address, domain, type of browser and pages viewed. This information is transmitted to our webmasters who use them to analyze the number of visitors at different sections of the website and to ensure that our website remains a useful and effective source of information.

What type of cookies does this website use?

  • Functional cookies

These cookies allow the website to function in an optimal manner. You may decline them and delete them via your browser’s settings. However, this may negatively affect your user experience

  • Analytical cookies

In order to adapt the website to the needs of its visitors, we use Google Analytics to measure the number of visits, number of pages viewed, the activity of our website visitors and the frequency at which they return. Google Analytics is a web analysis service provided by Google, Inc. (Google). This tool generates the following cookies: 

  • Performance cookies

How can you manage the cookies used by this website?

If you wish to decline the use of cookies by the website or if you wish to delete or authorize new cookies on your device then you can modify your browser settings in order to block the cookies or to alert you when cookies are sent to your device.

Cookies may be managed in different ways. Please refer to your browser’s instructions for further information on how to set or modify your browser’s settings

If you disable cookies used by the website or delete the cookies that were already installed on your device by the website then this may affect you when you browse the website (for example, you may not be able to view certain parts of the website or receive personalized information when you view the website).

Update to the current cookies policy

In the event that ZTAGROUP modifies its practices regarding cookies, these modifications shall be incorporated into an updated version of the present policy. We will also inform you of these modifications by updating the date of entry into force at the top of this policy. ZTAGROUP reserves the right to modify this policy periodically in order to take into account technological progress, changes in legislation and regulations and good commercial practices, without prejudice to your rights within the framework of current legislation. 

Last update: 03/10/2020 - ZTAGROUP